Smarter customer service conversations with your customers on any channel, anytime, anywhere.
Transform your customers’ experience with intelligent service conversations. From the contact center to self-service communities, social media and beyond, make your agents smarter and your customers happier by connecting them on one platform. Learn how we can help integrate and implement Service Cloud to help your team be more productive and enable them to create deeper more meaningful relationships with each and every customer.
Why choose Shoppozent
- Largest independent Platinum rated Salesforce partner in London
- Over 450 Salesforce certifications across the group (30+ Service Cloud Consultants)
- Customer satisfaction rating of 9.43/10
- Huge breadth of project experience and deep product understanding
- A dedicated Project Manager backed by a capable team with a myriad of strengths
- Full project transparency and weekly showcases throughout project
- Knowledge and expertise of Salesforce services through interal use
Features of Service Cloud
- Give your team a complete 360 view of your customers
- Enable your team to respond across any channel, at anytime
- Deliver an omni-channel customer experience
- Connect your entire mobile workforce
- Adapt to business needs quickly
- Lighting console puts all the information your representatives need at their fingertips
- Create custom reports and dashboards
- Track customers’ assets, orders, support history, and more, in one place
Shani Naik
Lead Consultant, 4C (Now Wipro)
“At Shoppoz we rely heavily on Service Cloud to assist us in managing all work delivered to customers of our Managed Service. Through it we’re able to collaborate and escalate cases easily, while ensuring we’re keeping to our SLA’s and keeping customers happy. It really does make our and our customers lives easier!”
Frequently Asked Questions about Salesforce Service Cloud
Get in touch for Service Cloud requirement
Let us know your goals and we’ll get in touch with how we can help
Are you from a nonprofit organisation?
Did you know we also have a dedicated consulting team for nonprofit organisations, Shoppoz – uniquely positioned to help tackle the unique challenges. Learn more about how we help charities and nonprofits navigate through digital transformation to help them achieve their mission.
